Privacy policy
Draft. Have this checked by a legal adviser before the site goes live, and fill in the bracketed details.
Who we are
This website is run by Prime Solutions FZCO, a free zone company registered in Dubai, United Arab Emirates (licence [number], [free zone authority]). We are responsible for the personal data described in this policy. Contact: [business email].
What we collect and why
- When you book a call. Bookings run through Cal.com. We receive your name, email address, the time you chose and anything you write in the booking form, and use them to hold the call and follow up.
- When you email us. We receive your email address and whatever you include in your message, and use it to reply.
- When you visit the site. Our host, Cloudflare, processes technical data such as your IP address and browser type to deliver the site and keep it secure. We use Cloudflare Web Analytics to count visits; it does not use cookies or build a profile of you.
- Fonts. The site loads its typefaces from Google Fonts, which means your browser connects to Google's servers and shares your IP address with Google.
We do not sell your data, use it for advertising, or use it to train AI models.
Legal basis
We process your data to respond to your request and to prepare or perform a contract with you, and on the basis of our legitimate interest in running a secure, working website. We follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and, for visitors in the European Union, the GDPR.
Who else sees your data
Only the service providers we use to run the site and our business: Cal.com (bookings), Cloudflare (hosting and analytics), Google (fonts) and our email provider [e.g. Google Workspace]. Some of them process data outside the UAE, including in the United States; where that happens they provide appropriate safeguards.
How long we keep it
Enquiries and booking details are kept for as long as we need them to respond and follow up, and for no longer than [24 months] unless you become a client. Client records are kept for as long as the law requires us to keep business records.
Cookies
This site does not set tracking or advertising cookies. The booking calendar on our homepage is provided by Cal.com; it loads when you scroll to the booking section and may set cookies it needs to work.
Your rights
You can ask us for a copy of your data, ask us to correct or delete it, or object to how we use it, by emailing [business email]. You can also complain to the data protection authority where you live.
Changes
If we change this policy we will update the date at the top of this page.